Question 1

What does your limited lifetime warranty cover?

Accepted Answer

Our warranty covers material and workmanship defects. It does not cover alterations, misuse, or breakage.

Question 2

How can I file a warranty claim?

Accepted Answer

To file a warranty claim, please contact our support team with your order details and a description of the issue.

Question 3

Can I customize the hardware color for my holster?

Accepted Answer

Yes, you can choose green, gray, or FDE custom hardware for an additional $8.

Question 4

How should I care for and adjust my holster?

Accepted Answer

Clean your holster with mild soap and water. Adjust retention screws as needed for a secure fit.

Question 5

What color options are available for your holsters?

Accepted Answer

OD Green is included in the base price. Ranger Green is available for an additional $5.

Question 6

How can I track my order and get shipping estimates?

Accepted Answer

You will receive a tracking number once your order ships. Shipping estimates will be provided during checkout.

Question 7

How much do your holsters cost, and what are the shipping fees?

Accepted Answer

Level 1 holsters are $97 shipped, and Level 2 holsters are $105 shipped.

Question 8

What is the difference between Level 1 and Level 2 retention holsters?

Accepted Answer

Level 1 retention holsters provide passive retention, while Level 2 holsters include an additional active retention mechanism for enhanced security.

Question 9

How can I contact your support team?

Accepted Answer

You can reach our support team via email or through the contact form on our website.

Question 10

Do your holsters fit specific firearm models and weapon lights?

Accepted Answer

Yes, our holsters are designed to fit specific firearm makes, models, generations, and weapon-light configurations.

Question 11

Can I request a custom holster design?

Accepted Answer

Yes, we accept custom holster requests. Please contact us with your specific requirements.

Question 12

How do I adjust the retention on my holster?

Accepted Answer

You can adjust the retention by tightening or loosening the screws on the holster.

Question 13

What is the lead time for custom holster orders?

Accepted Answer

Custom holster orders typically have a lead time of 2-3 weeks.

Question 14

Do you offer expedited shipping options?

Accepted Answer

Yes, expedited shipping is available at an additional cost during checkout.

Question 15

What materials are used in your holsters?

Accepted Answer

Our holsters are made from high-quality Kydex, known for its durability and precision fit.

Question 16

Can I return a customized holster?

Accepted Answer

Customized holsters are non-returnable unless there is a defect in materials or workmanship.

FREQUENTLY ASKED QUESTIONS